Kiosk Solution for Hospitality
Cut Queues. Grow Sales. Serve Smarter with Kiosks.
Help guests order quickly and accurately to grow average spend, all while your team stays front and centre.
We run pubs, cafés, and restaurants ourselves. That’s why we help you choose the right system for your venue - no hype & no hidden costs.
What’s at Stake If You Don’t Fix the Problem
Rising costs, slower service, and missed revenue add up.
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Staff costs and overheads keep climbing.
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Long queues turn customers away at busy times.
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Teams get stretched at peaks, standards slip.
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Rushed tickets create errors and waste.
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Natural upsells are missed when the counter is under pressure.
Customer expectations have moved on...
Many guests - especially those used to mobile and self-checkout - now expect to order at their own pace with clear choices and no pressure. They value:
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Speed & control: tap, review, pay - no queue.
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Clarity: photos, modifiers and allergies surfaced clearly.
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Consistency: prompts for add-ons and sides every time.
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Privacy & comfort: fewer social hurdles; easier for non-native speakers or anxious guests.
Kiosks don’t replace your people. They free them to greet, deliver and look after guests. Those who want face-to-face help still get it, those who prefer to self-order can get on with it. Everyone wins.
How Much Do Kiosks Cost?
The truth is, kiosks are an investment, not a gimmick. Costs depend on:
Hardware type
Freestanding, countertop, or outdoor.
Software licensing
Features like upselling, integrations, reporting.
Payment processing
Transaction rates, acquirer contracts.
Installation & support
Ensuring they work in your environment.
In order to help you make the best possible decision, you may find this information useful:
> What Really Affects the Cost of Hospitality Kiosks?
Common kiosk challenges
They shouldn’t. They take pressure off the counter at peaks.
How we handle it:
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Keep counter ordering alongside kiosks; clear signage for both.
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Kiosks handle the admin; your team focuses on hospitality.
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Scheduling guidance so you redeploy, not reduce.
Proof: Queue time cut by 27% at a busy lunch site, with the same headcount.
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Done well, kiosks create more time for real interactions.
How we handle it:
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Faster ordering frees staff to greet and check in at tables.
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Name-call and table service options keep it personal.
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Photo-led menus and allergen prompts reduce awkward moments
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Yes - when they’re obvious, quick and trusted.
How we handle it:
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Clear signage and first-use help from staff.
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Apple/Google Pay out of the box; receipts by SMS/email.
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Smart defaults and bundles so first orders are effortless.
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Accessibility is designed in, not added later.
How we handle it:
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Large-type and high-contrast modes; screen-reader support.
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Lowered mounting options and angled screens.
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Plain-English flows; allergen and language support.
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It has to. Reliability beats bells and whistles.
How we handle it:
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Certified integrations with EPOS and payment providers.
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Offline order queueing and automatic sync when back online.
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Install and testing by in-house engineers.
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Which kiosk option is right for you?
Kiosk-first platform (ICRTouch SelfService)
Best for:
medium–high volume sites wanting deep hospitality integration.
Strengths:
lifts average spend with consistent upsells; tight links across EPOS, kitchen and online; proven in UK venues.
Watch-outs:
requires an upfront hardware investment; shines most in busier locations.
Real Stories from Venues Like Yours
How kiosks transformed a busy takeaway
Marino's Fish & Chip Shop
After installing kiosks the site saw:
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Fewer kitchen errors.
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Higher average spend.
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Shorter queues at peak.
What can kiosk software actually do?
Modern kiosk software like ICR Touch Self Service enables:
Automatic Upselling
sides, sauces and drinks are prompted every time.
Fewer errors
no misheard items or messy handwriting.
Kitchen integration
orders go straight to kitchen screens/printers.
Branding & promos
your logo, colours and offers on screen.
Menu control
update products, prices and promotions in minutes.
Insights
see what’s selling when, and where to lift spend.
Built-in payments
cards, mobile wallets and contactless at the kiosk.
Freedom of Choice with Payments
Our kiosk solutions integrate with multiple payment providers, so you can:
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Negotiate the best transaction fees.
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Switch providers if your needs change.
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Avoid being locked into “free” kiosk deals that cost more in the long run.
Kiosk buyer’s guide
5 things to know before investing in kiosks - inside you’ll find:
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What kiosks really cost (one-off and monthly).
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The biggest mistakes to avoid.
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Why “free” kiosks are rarely free.
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Questions to ask suppliers before you buy.
Why Choose Truli?
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We’ll be honest if kiosks aren’t right for you.
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Nationwide installation, support and integration by our in-house engineers.
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We’re hospitality people, not just tech sellers.
How It Works
Book a Free Consultation
tell us about your venue.
Get Honest Advice
tailored to your venue.
Decide with confidence
even if the best answer isn’t us.