EPOS Systems for Hospitality
Run Your Venue Smarter. Save Time. Serve More. Stress Less.
What an EPOS system really is
(and why it matters)
An EPOS (Electronic Point of Sale) system (also known as POS) is today’s smarter Till. It’s more than just a way to take payments, it’s the central nervous system of your venue. A modern EPOS brings together sales, stock, staff, and reporting into one connected hub, helping you cut costs, speed up service, and make better decisions.
> What features are essential in a hospitality EPOS System
With ICRTouch TouchPoint and TouchOffice Web+, you get:
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Fast, reliable till software – intuitive touchscreen design that speeds up service.
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Real-time reporting from anywhere – know exactly how your venue is performing.
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Meaningful management information – data that is designed specifically to show the performance of your business,
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Built-in loyalty schemes and promotions – included as standard (many competitors charge extra).
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Secure staff logins & permissions – reduce shrinkage and track staff performance.
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Stock and inventory control – minimise waste, spot theft, and order more efficiently.
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Multi-site management – keep pricing, menus, and reporting consistent across venues.
Beyond the Till:
The Full ICRTouch Ecosystem
Your EPOS is just the start. With ICRTouch, you can add integrated tools that help your business run smarter, faster, and with less stress:
Your EPOS is just the start. With ICRTouch, you can add integrated tools that help your business run smarter, faster, and with less stress:
SelfServe
self-ordering kiosks that reduce queues and staffing pressure.
ByTable
let customers order and pay from their own phones.
PocketTouch
take orders and payments tableside with handheld devices.
TouchTakeaway
your own branded online ordering for collection or delivery.
CollectionPoint
digital order status screens to keep customers informed.
TouchReservation
online booking system that syncs with your EPOS.
TouchKitchen
kitchen screens that streamline orders and reduce errors.
Because everything is designed to work together, you don’t need to juggle different providers or bolt-ons.
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Choosing the Right EPOS for Your Business Size
Not every EPOS system is designed to do the same job. A micro coffee shop has very different needs to a 50-site bar group, and a national retailer is on another level again. To make it simple, we’ve broken the market down into three tiers — showing which providers suit which business types.
Class 1 – Micro & Small Businesses
Best for single-site, low turnover operators
Examples: small coffee shop, gift shop, mobile kiosk.
What matters most?
Affordability, ease of use, and getting started quickly.
Typical features needed:
simple sales, basic reporting, card payments, some stock tracking.
Recommended systems:
SumUp, Zettle, EPOSnow, ICRTouch TouchLite, Loyverse (free).
These are ideal if you’re just starting out, or don’t need advanced features yet.
One Size Doesn’t Fit All - But Some Systems Scale
Some providers only sit comfortably in one tier. Others, like ICRTouch, have a range of products that grow with you. From TouchLite for micro businesses, through to TouchPoint for multi-site operators, all the way to enterprise-level rollouts. That’s why we recommend systems that don’t just solve today’s problems, they give you room to grow.
What’s at Stake If You Don’t Fix the Problem
Without the right EPOS system, hospitality businesses often face:
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Missed opportunities to grow, because the system can't scale with the business.
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Hidden costs eating into profit, from poor stock control and unnecessary wastage.
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Lost sales and unhappy customers, caused by slow service or unexpected downtime.
Every month without the right system costs you money.
In order to help you make the best possible decision, you may find this information useful:
> 5 Hidden Costs of EPOS Systems (and How to Avoid Them)
Will Switching to a new EPOS Disrupt My Business?
Changing your till or EPOS system can feel daunting. We hear it all the time, operators worry about lost sales, staff struggling to adapt, or downtime during installation.
The truth is, when the process is handled by professionals, switching is smooth and stress-free. At Truli, we:
1)
Plan
Ahead
We review your current setup, map data (menus, products, prices, taxes, users), check hardware/connectivity, and prepare your configured system in advance.
2)
Check the system & get sign-off
We demo your configured setup (TouchPoint + TouchOffice Web+), walk through your workflows, and only proceed once you’re happy and have signed it off.
3)
Conduct basic training (pre-install)
We deliver early, hands-on basics for your team before go-live.
(till operations, opening/closing, refunds/voids, simple reports) so Day 1 feels familiar.
4)
Install
We install at a time that suits you (including out-of-hours if needed), migrate data, and complete hardware setup (e.g., TouchKitchen screens, SelfServe, ByTable, card terminals).
5)
Further Train
We follow up with deeper, role-specific training (back-office in TouchOffice Web+, stock/ordering, promotions & loyalty, multi-site controls) and on-shift coaching where helpful.
6)
Stay
You get real support from our own engineers (not a call centre) — on-site for go-live, then ongoing remote and nationwide field support to keep everything running smoothly.
Bottom line: with clear planning, pre-install training, and staged sign-off, upgrading your EPOS doesn’t disrupt service, it improves it.
Common EPOS Challenges
Many operators tell us they’ve been let down by:
Getting stuck with hidden costs.
Having little or no support after install.
Being sold systems they don’t actually need.
Choosing systems that don’t scale as the business grows.
At Truli, we do things differently:
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We’re transparent on all costs.
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We future-proof your tech choices.
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We’ll tell you if a system is too much (or not enough).
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We provide nationwide support with our own engineers.
In order to help you make the best possible decision, you may find this information useful:
> When an EPOS System Isn’t the Right Choice for Your Business
> The Biggest Mistakes Hospitality Venues Make When Choosing an EPOS
Which EPOS System Is Right for You?
We don’t manufacture one EPOS system. Instead, we partner with proven providers so you get the right fit:
Register by SmartVolution
For venues that need a simple, affordable touchscreen cash register or entry-level EPOS solution, without unnecessary extras.
ICR Touch
For operators who need deeper functionality like stock control, staff management, or a full ecosystem including kiosks and mobile ordering.
Apicbase (paired with ICR Touch)
For larger operators who need centralised recipe, inventory, procurement, and production management, with complete visibility.
In order to help you make the best possible decision, you may find this information useful:
> ICR Touch vs. Cloud EPOS Alternatives
> Register vs. Other Entry-Level EPOS Systems
> Best EPOS Systems for Pubs, Cafés & Restaurants in 2025
Real Stories from Venues Like Yours
"Truli didn’t just sell us a system. They helped us understand what we actually needed, and implemented it so smoothly. Our service speed is up, our costs are down, and we finally feel in control.”
Example Customer, Company
How a Cafe cut serving time by 30% with Truli
"With Truli, we weren’t pressured into an expensive system we didn’t need. They explained everything, set it up, and are always on hand with support.”
Example Customer, Company
EPOS Buyer’s Guide
Still deciding? Download our free guide:
“5 Things Every Hospitality Business Should Know Before Choosing an EPOS.”
How It Works
Watch this quick video, to discover how we guide you from setup to ongoing support.
Book a Free Consultation
Tell us about your venue and what challenges you’re facing.
No jargon, no pressure - just a quick conversation.
Get Honest Advice
We’ll guide you through your options and recommend the right system for your needs
even if that means saying we’re not the best fit.
Enjoy Stress-Free Service
We install your system, carefully train your team, and provide nationwide support - making sure your business run more reliably every single day
Ready to Take the Next Step?
Book a free consultation with a member of the team today. We’ll listen, understand your venue, and guide you to the right solution - even if that solution isn’t ours.